Can Arbitration Clause Block Consumer Class Action?

Cell phone companies -- and others -- often try to prevent consumer class actions by including provisions in contracts that the consumer will resolve any disputes individually in arbitration. But is there still a role for the consumer class action, pooling many consumers' small damages to get to a case that's worth litigating and will get the company's attention? See Alexander J. Casey, Arbitration Nation: Wireless Services Providers and Class Action Waivers, 6 Wash. J.L. Tech. & Arts 15 (2010).

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